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-----Original Message-----
From: <gmaglian@tin.it
To: "Compass Tours" <info@compasstoursandtravels.com
Sent: Friday, March 25, 2005 10:24 PM
Subject: North India & Nepal Tour
Dear Mr Durjay,
these few lines to thank you and all your staff at Compass India for our
unforgettable experience with the tour you organized us in your wonderful
country.
The drivers, the guides and all the staff were simply impeccable and
provided
us with the best assistance in every detail of the trip
We were really very impressed by the professionality and dedication of all
your team, and look forward to have other India trips with you, as well
as to advice our friends all over the world to contact you for getting an
unique India experience.
Bravo again!!
Gian Magliano/ Carla Quarona
-----Original Message-----
From : JOHN ELLIOTT F.C.I.S.
DIRECTOR/GROUP COMPANY SECRETARY
(john@thebirdgroup.co.uk)
To:Durjay Gupta
Compass Tours & Travels
15 November 2004,
Dear Durjay,
What a wonderful holiday. It was nice to meet you and thank you from Kath and
myself for our presents which were very generous.You have obviously got excellent
staff working for you, there was not one time that we were not welcomed, on
time and graciously throughout the whole of our journey. You obviously have
an excellent organization in place.
Repeating what Eifion has said with regard to the Goa meals. Please be honest
and tell us if we have spent over the allowance because we are totally content
with the value for money we have received and would be only too pleased to pay
an additional supplement should it be necessary.Please be happy to use our name
and my email address should other British people wish to look for a recommendation
to your Company. We will obviously be telling our friends and relatives anyway
but you will have a much larger clientele than we would be speaking to.
Once more, thank you very much indeed, we felt totally relaxed as we knew we
were in safe hands throughout the whole of our journey and adventure around
India.
Yours sincerely
JOHN ELLIOTT F.C.I.S.
DIRECTOR/GROUP COMPANY SECRETARY
(john@thebirdgroup.co.uk)
-----Original Message-----
Guest Name(s): Christine & Jeffrey Moses
Country: USA
Email: ------
Tour Taken: Customized Tour North & West India
Year: 2003, January
Dear Compass India,
Bravo to another fantastic
tour you arranged for our second trip to India! As a repeat guest,
we can add “reliable” service to the long list of praises for Compass.
As stated before, “Whenever we return to India, this wondrous and distant
land, we will always go with a "Compass" at hand”. It did
not occur to me how soon we would come back. Normally, we do not set foot
into a country we recently visited, much less the same continent. But
my husband explained that Compass is the only company we can fully trust to
fulfill our wishes, especially on short notice.
Knowing we were in good hands, the planning phase was different than our first
experience. Rather than requesting specific cities and hotels based on the typical
tourist circuit, we created a “wish list” of things we wanted to see.
Compass incorporated our wishes and filled the itinerary, yet we were involved
in every step of the way to ensure your interpretation of our wishes were correct.
The unusual tour was a challenge, especially with the vast distances between
places.
Though there were unavoidable days of travel, the route was logically considered
to minimize the necessary hassle. In response to our reluctance
to train travel, we were escorted to our specific seats well in advance of departure.
Most remarkable, was the enthusiastic welcome by Joy Mazumdar in the tout-filled
city of Varanasi. As we opened the train door to exit, we were immediately
greeted with marigold garlands and whisked away to a vehicle.
Overall, it was a well-executed tour with a few minor glitches. Yet to
our amazement, the casual mention of them prompted an immediate response to
remedy the situation. Similar to our first tour, the accommodations and
guides delivered expert knowledge, personal attention and commitment to service.
All made themselves available with an “At your service”, smile even
during the national holiday of Diwali. Most notable was the tiger
safari portion of our trip. Our wish to see tigers (7 total) in the wild
was fulfilled, but it was the extraordinary and incredible service at
Tiger Den that indelibly remains in our minds.
We leave once more with memories of fascinating sights, scrumptious cuisine
and hospitable people.
Durjay, we want to thank you again for your personal touch in arranging this
tour. We appreciated the periodic phone calls to see if things were going
smoothly, taking time out of your family’s hectic schedule to dine with
us twice and giving us opportunities to gain a deeper understanding of Indian
culture. Truly, your company is listed under the definition of “hospitality”.
We hope that we can show you our version of hospitality, if ever you come to
the United States. Until then, best of luck to Compass and thank you so
much for another unforgettable trip to India.
Warmest and best regards,
Christine & Jeffrey Moses, USA
--------------------------------------------------------------------------------------------------------
-----Original Message-----
Guest
Name(s): Candice
Country: San Francisco, USA
Email:
maya oz potala01@yahoo.com
Tour Taken: India Nepal
Highlights
Year :2003, September
Dear Durjay,
My
apology for the delayed reply.
I've been very busy catching up with my
work load as well as trying to clear my jetlagged head from the long flight
home.
The trip to India and Nepal was so unusual and full of incredible
experiences, I really can't put my impressions in only a few words.
Thanks
for your sincere request on my tour feedback. So I'll give you some of frank
impressions about my India tour you arranged.
* One of the
highlights of my India tour was to visit a Rajput family in Jaipur. Bawani
arranged for this, and I immensely enjoyed talking and experiencing the
Indian family life.
I suggest you should put more family home visits in
your itinerary because we get thrilled to be invited to the real Indian life
style.
Most of all, I thank you for my smooth transition from the
city to city. There were always tour guide, tour manager, the car with the
driver waiting for me and that counted enormously for my peace of mind in a
big foreign land.
I was heartened by your presence at the Delhi
train station at Midnight, waiting for me with a porter.
The train
ride from Delhi to Varanasi was very enjoyable though I couldn't sleep much.
My seat was on the side of the aisle on upper bed, but I sat on the
bottom bunk as I was told, not knowing that seat was taken, but the man gave
it up for me and he disappeared to the other compartment, so I had 2 beds
all to myself.
I was very pleased and relieved to have two men
immediately came into to my compartment as soon as the train arrived at
Varanasi, introducing himself as my tour manger, Jai and the driver.
I
want to especially commend Jai for his kind effort and care for my well
being in Varanasi. He and his driver were always prompt getting back to me
whenever I had inquires. I was not too impressed with the tour guide in
Varanasi though.(I forgot his name).
Jai negotiated for my
overweight suit case with the Varanasi airport ticket counter staff who
insisted I should pay extra money for over weight. Jai skillfully and
patiently talked with them, hence saving me headache and extra money. He
waited with me until my plane departure. I wouldn't forget his kind
thoughtfulness.
* In Agra, I also had wonderful Yogi as my tour
guide. Not only is his English very fluent and but also he was well informed
in many wordly current events. Yogi was an excellent guide who was very
knowledgable about the history of India.
I really appreciate Yogi, and
Suri the driver waiting 2 hrs for the delayed express train from Agra to
Delhi.
* I enjoyed Rajasthan tour very much, and Pool Mahal hotel
in Kishangrh was really charming as well as it's very courteous staff.
*
I was very pleased with Ms. Renuka, my tour guide in Nepal. She was very
eager to help, and provided many useful services.
Hope to see you
when you visit Californis in April, and I may want to use your company again
when I visit S.India and Udaipur, Jaisalmer which I missed at this time.
My best wishes,
Candice
San Francisco, USA
